Entity Name: Ess Ell Tradelinks (operating as Hotel Park Hills Mohali)
Hotel Park Hills (“we,” “our,” “us”) is dedicated to safeguarding and respecting your privacy. This privacy policy outlines our approach to collecting, utilizing, disclosing, and protecting your personal data when you use our website (https://hotelparkhills.com), mobile or other online services, when you book or contact us and while you stay with us.
By utilizing our services, you are agreeing to the practices described in this policy; please read carefully.
1. Definitions
- Personal Data / Data – Any information that identifies or can be used to identify you directly or indirectly (e.g. name, email, phone, address, identification documents).
- Sensitive Data – Where applicable, data that is further protected under law (e.g. government IDs, age, etc.).
- Bookings / Reservations – Any arrangement you make for rooms, events, restaurant service, or any other hotel-services.
- Service Providers / Vendors – Third parties that we utilize to help us in the provision of our services (payment processors, IT, marketing, analytics, etc.).
- Website / Platform – Our website, online forms or channels, or any mobile apps that we may create to collect your data.
2. What Information We Gather
We may gather the following types of information:
- Contact Information: Name, email address, postal address, telephone number.
- Identification & Government IDs: As needed at check-in, for legal / regulatory reasons.
- Booking & Payment History: Check-in dates, room type, reservation details, special requests, amounts paid, and method of payment.
- Technical / Usage Data: IP address, web browser, device characteristics, pages viewed, navigation of our site / app, cookies, pixels or similar technologies.
- Feedback, reviews and preferences: Rating and comments, guest preferences (non-smoking or smoking, special amenities etc.), information related to loyalty programs, if applicable.
- Other Information You Provide: When completing forms, contacting customer service, surveys etc.
3. How Your Data Will Be Used
We use your data for uses including, but not limited to;
Manage and process your bookings, payment of services and payment of we to you.
- Communicate with you – including confirmation of booking, updates regarding service, customer service, feedback etc.
- Personalize your stay- your preferences, special requests made by you and/or suggestions.
- Marketing and promotional communications (if given consent).
- Improve our website, app, facilities, safety and customer experience.
- Fraud prevention, safety of others and adhering to legal / regulatory obligations.
4. Data Sharing & Disclosure
We may share your data with:
- Service Providers/Vendors: Companies that process payments, help with IT, provide cleaning and maintenance services, marketing, or analytics.
- Regulatory/Legal Authorities: If legally required to do so (e.g. for identity confirmation, health and safety purposes, tax purposes etc.)
- Business Transfers: If Hotel Park Hills is part of a merger, acquisition, sale of assets, etc.
- Third-Party Partners: If you choose to use any third-party service that is linked to us or via a third-party partner, only with proper safeguards.
We require that service providers secure your data and use it solely for the purposes noted in our contract and as permitted by law.
5. Your Rights
You may, depending on applicable laws, have the right to:
Access or request a copy of the personal data we maintain about you.
- Rectify or update inaccurate or incomplete data.
- Erasure/deletion of your data in certain circumstances.
- Restrict or object to our processing of your data.
- Withdraw consent if you provided consent for processing.
- Portability – request to have your data transferred to another service provider where applicable.
If you would like to exercise any of your applicable rights, please contact us (as noted in section below). We will respond to your request in a timely manner as required by law.