Legal Entity: Ess Ell Tradelinks (doing business as Hotel Park Hills Mohali)
At Hotel Park Hills, we respect your time and trust. This document ‘Refund & Cancellation Policy’ explains the terms of our reservation cancellation, refund and modification procedures in relation to bookings made via our website, https://hotelparkhills.com, bookings made with us in person or via an authorized booking partner.
1. Room Reservations
- Free Cancellation Window – Cancellations made up to 48 hours prior to the guest’s check in date, will receive a full refund.
- Late Cancellation – Cancellations made within 48 hours of the guest’s check-in date will incur a cancellation charge equivalent to one night’s room tariff.
- No-Show – Guest’s who do not check-in to the hotel as scheduled, do not inform the hotel of a tardy arrival will be liable for the booking amount in full.
- Early Check-Out – Early check-out or shortened stays after a guest has checked-in to the hotel is neither refundable or able to be credited towards a future stay.
2. Event & Banquet Bookings
- Depending on the reservation type, in order to determine an event/banquet booking date the Hotel may require a non-refundable advance deposit.
- Cancellations made greater than 14 days of the booked event date may be partially refundable with the deduction of an administration charge.
- Cancellations made with 14 days of the event booking date fall outside of the 14 day cancellation window. No refunds will be given for Cancellations charges for event bookings either.
3. Refund Process
An eligible refund will be processed via the method of payment used when booking, within a time frame of up to 7–10 business days after confirmation of the cancellation. Timelines for a refund may change depending on your payment provider or bank’s policies. Hotel Park Hills will not be held accountable for any delayed refunds as a result of a third-party payment provider.
4. Non-Refundable Bookings
If you have selected a special promotional offer, discounted booking, or advance purchase rates, it may indicate that the struck-through text states “Non-Refundable” at the time of your booking. That type of booking is non-cancellable, non-changeable, and non-refundable in any situation.
5. Modifications
You may modify dates or guest information regarding your reservation, subject to availability and costs. You must submit a request to modify at a minimum of 48 hours prior for rooms, and 14 days prior for banquet bookings.
6. Force Majeure
Hotel Park Hills will have the authority to eradicate or change cancellation costs in the result of unforeseeable incidents, such as, but not limited to, natural disaster, government rules, a pandemic, or other happenings out of our control.